Privacy Policy

1. Introduction

Motor-Insider ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at motor-insider.com and use our services.

This policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation in Canada.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, postal address
• Account Information: Username, password, subscription preferences
• Payment Information: Credit card details, billing address (processed securely through third-party payment processors)
• Communication Data: Messages sent through contact forms, customer support interactions
• Reading Preferences: Book ratings, reading history, wishlist items, bookmarks

2.2 Automatically Collected Information

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on site, click patterns, search queries
• Cookies and Tracking: As described in our Cookie Policy
• Location Data: General geographic location based on IP address

3. How We Use Your Information

We use your personal information for the following purposes:

• Service Provision: To provide access to our e-book and media content, process subscriptions, and deliver requested services
• Account Management: To create and maintain your account, authenticate users, and manage subscription billing
• Communication: To respond to inquiries, send service updates, newsletters, and promotional content (with your consent)
• Personalization: To recommend content based on your reading preferences and usage patterns
• Analytics: To understand user behavior, improve our services, and optimize website performance
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Security: To protect against fraud, unauthorized access, and security threats

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing
• Content delivery networks
• Analytics and website optimization
• Customer support services
• Email marketing platforms

4.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with court orders, subpoenas, or legal processes
• Protect our rights, property, or safety
• Investigate potential violations of our terms of service
• Prevent fraud or illegal activities

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

5. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption: Data transmission is protected using SSL/TLS encryption
• Access Controls: Limited access to personal information on a need-to-know basis
• Security Monitoring: Regular security assessments and monitoring for threats
• Data Retention: We retain personal information only as long as necessary for the purposes outlined in this policy or as required by law

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6. Your Privacy Rights

Under Canadian privacy law, you have the following rights regarding your personal information:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Withdrawal of Consent: Withdraw consent for processing (may affect service availability)
• Portability: Request your data in a portable format
• Complaint: File a complaint with the Privacy Commissioner of Canada

To exercise these rights, contact us using the information provided in Section 10.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. For detailed information about our cookie practices, please refer to our Cookie Policy.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending email notifications for significant changes

Your continued use of our services after any changes indicates your acceptance of the updated policy.